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Where: They were wanting to test programming skills in central Europe to work with programmers already established in the Philippines. We advertised, interviewed, recruited and set up “working from home” in Kosovo, all during the coronavirus pandemic. Our client is an app developer with blue-chip customers. They have programmers in various locations around the world and wanted to explore staffing in our office in Pristina, Kosovo.

How: They supplied a job description and we advertised, resulting in around 100 CVs to choose from in the first week. Two interviews were carried out over video conference and the new member of staff started within three weeks of their initial inquiry.

Adaptability: With the Coronavirus lockdown just implemented, working from home was the only option from day one.

Outcome: Our client is very happy with their new programmer and compared to employing a programmer in a Western European country, there is a significant cost saving, with our costs similar to the Philippines.



Where: One of the company’s directors deals with all day to day financial management but they wanted somebody at the “bookkeeper” level to deal with data entry and reconciliation. They did not want somebody coming to their home office, and working in various site offices was not appropriate for accounts.

How: We recruited a young and energetic accountant in our Pristina office, with strong experience in QuickBooks online and the desktop version, from which our client was just migrating. He was able to provide significant support during the migration as well as subsequent training for their director.

Adaptability: He deals with all day to day data entry, bank reconciliations, and issuing credit control reports. We provided training for CIS (HMRC’s Construction Industry Scheme) and he is an integral part of the staff of our client.
Outcome: An employee of this level of competence and dedication would be highly welcomed in the UK but their costs are less than half the UK salary rates for somebody of an equivalent level.


Where: Our client designs manufactures and installs aluminum windows and curtain walling.
Estimating jobs for tenders is the first stage and then having won a contract, more detailed design is required, using AutoCAD, as well as specialist software such as Schucal and ReynaPro. We recruited a young, bright, and energetic candidate in our office in Skopje.

Outcome: She is a university graduate and qualified Architect in North Macedonia. She reports directly to the director of our client who provided training for estimating work and she also now deals with detailed design work using specialist software. She joined us in 2016 and is approaching her 5th anniversary with GSI. We are advised that the equivalent salary in the UK would be significantly more for a direct employee by a multiple of two to three.


Where: They required multilingual staff to prepare the export documents. Together, Kosovo and North Macedonia are rich in candidates with multilingual skills. It is quite typical for call centers to offer over 20 languages and we can recruit in most skill areas.

How: Everybody speaks at least two languages, usually including English but many more offer French, Spanish, German and Italian. A number of Balkan languages are based on the Cyrillic alphabet which is the basis of the Russian language and other Balkan countries such as Bulgaria and Serbia.

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