Many organisations know their processes could work better, but hesitate to start major change programmes. The good news is that meaningful improvement often starts with smaller, targeted steps.
At GSI Associates, our advisory work focuses on practical process optimisation that reduces risk and improves efficiency.
Step 1: Choose one high-impact process
Pick something visible, such as invoicing, customer onboarding, purchasing or incident management.
Step 2: Map where mistakes and rework occur
Look at complaints, corrections, delayed payments and repeated questions. These show where the process is unclear or fragile.
Step 3: Identify waiting times and bottlenecks
Long gaps between steps often reflect unclear responsibilities or missing information.
Step 4: Standardise and automate where possible
Templates, checklists and simple workflow tools remove variation and reduce the chance of error. Automation should focus on repetitive, rule-based tasks.
Step 5: Test with the people doing the work
Front-line staff usually know where the real problems are. Involving them in redesign helps ensure new processes are realistic.
Small improvements, applied consistently, can free up capacity, reduce risk and improve customer experience without the disruption of a full transformation programme.
If you would like support in reviewing key processes or implementing practical improvements, GSI Associates can guide you through a structured but pragmatic approach.